Terms of Service

SMS messaging terms & compliance

1. Program description

This messaging program sends appointment confirmation and reminder messages to patients who have booked an appointment with JROSEWELLNESS PLLC through our website at www.jrosewellness.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent, such as the one on our text message opt-in page. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation instructions

You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support information

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to jrosewellnesspllc@gmail.com or call (914) 916-6376.

4. Carrier liability

Carriers are not liable for delayed or undelivered messages.

5. Message & data rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

7. Age restriction

You must be 18 years or older to participate in our SMS program. Our text-message program is for people 18 and older, so a parent or guardian opts in for patients under 18.

8. Consent is optional

Consent to receive text messages is not a condition of receiving care. You can still reach us by phone or email.

9. Privacy policy

For privacy-related inquiries, please refer to our Privacy Policy at www.jrosewellness.com/privacy-sms. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General terms

This website (the “Site”) is owned and operated by JROSEWELLNESS PLLC (“JRose Wellness,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to services available through the Site or from JROSEWELLNESS PLLC.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Medical information & emergencies

The information on this Site is general and educational. It is not medical advice, and reading it or contacting us through the Site does not create a provider-patient relationship. Care begins only after you are evaluated and accepted as a patient.

Visits are by secure video. Telehealth for patients in Connecticut.

Intellectual property rights

Our limited license to you

This Site and all the materials available on the Site are the property of JROSEWELLNESS PLLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your license to us

By posting or submitting any material (including comments, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material. This does not apply to health information or to messages you send us about scheduling or your care, which we handle as described in our Privacy Policy.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless JROSEWELLNESS PLLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Third-party services

Certain sections of the Site link to third-party services, such as Alma and Headway for booking with insurance. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of those services. When you use a third-party service linked through the Site, the information you provide, including payment information, may be collected by both that service and us.

Your use of any third-party service is governed by its own terms and privacy policy. JROSEWELLNESS PLLC shall not be responsible for any loss or damage incurred as a result of such dealings.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

Contact

For any questions regarding these Terms of Service, please contact us at:

By using our website and services, you consent to these Terms of Service.